Improve Googler user experience by leading, designing and implementing technical initiatives collaboratively while focusing on user satisfaction and pain points through direct interaction.
Develop solutions for technical challenges, through root cause analysis, working with users and collaborating with partner teams.
Troubleshoot multiple operating systems, (i.e., OS X, Linux, and Windows) and a range of devices (i.e., desktops, laptops, phone systems, video conferencing and various wireless devices).
Collaborate with various global teams including Security, Networking and Infrastructure.
Support IT needs from global offices of all sizes and Googlers of varying technical backgrounds....